How could computable contracts improve people’s health insurance contracting? by Nora al-Haider, Luz Daniel, Shobha Dasari, Margaret Hagan, Arianne Marcellin-Little, Alistair Murray, Michael Perlmutter, Roland Vogl, and Annie Zhu This piece was originally published at our Legal Design & Innovation medium publication. In Winter 2022, our team at the Legal Design Lab worked with our … Read moreImproving the Design of Insurance Contracts
In the past year, our Legal Design Lab has presented our findings on our disclosure design sessions to the Department of Labor and the Securities and Exchange Commission. We have used this visual report to summarize our key findings from preliminary interviews, focus groups, design sessions, and user testing.
Here is a page of my notebook from the class I’m teaching this quarter at Stanford, on Business-to-Consumer contract redesign. These are some of the ways that we can play with how to improve policy communications to make them more approachable and comprehensible. It’s not exhaustive, but a first pass!
This schematic from CMU researchers on privacy design presents some of the key vectors to play with when creating a privacy notice — or other kinds of legal communications.
Literature on behavior change can help us design more engaging notices & legal communications. The company OPower uses these principles to get people excited and invested in their energy bills. Could we use the same communication strategies for legal information?
Here are some clips from a wonderful report from US regulators/the Kleimann group about how best to convey tough, complex info to laypeople. Some of them are general to any kinds of communication — others specific to web/desktop communication.
How do you know if you have made an effective visual? What are guiding principles to help you do it better? At the most simple level use these three points: have a clear message that matters to your audience use simple visuals to illustrate this message, in combination with discrete amounts of text have only … Read moreCore principles for good visualizations
These are central design guidelines, or heuristics, from the book Pervasive Information Architecture. by Andrea Resmini and Luca Rosati, with a website with more information here.
A paraphrase of Susana Kim Ripken, who wrote on how people understand securities regulation, in The Dangers and Drawbacks of the Disclosure Antidote: Toward a More Substantive Approach to Securities Regulation, 58 BAYLOR L. REV. 139, 147 (2006).
Notice fails to protect consumers when it gives ‘theoretical’ knowledge rather than ‘practical’ knowledge. A paraquote from Ryan Calo’s reference to Edward Rubin’s argument about notice, in “Against Notice Skepticism in Privacy”. The question is what constitutes good legal notice — this points to one branch of new designs, grounded in practical application of knowledge.
▶ I Like Pretty Graphs: Best Practices for Data Visualization Assignments – YouTube | Program for Legal Technology & Design.
▶ I Like Pretty Graphs: Best Practices for Data Visualization Assignments – YouTube | Program for Legal Technology & Design. The DesignLab from University of Washington has a great (hour long) presentation about how to integrate data visualizations into typically non-data-driven, non-visual classes in a university. It can also be bridged into law school classrooms, … Read moreBest Practices for Data Visualization
in a 2004 interview by Mark Zachry and Charlotte Thralls in TECHNICAL COMMUNICATION QUARTERLY, 13 (4), 447–462
Here is a short article about tax forms — that includes discussion of how not only forms can be laid out better, but how legal & financial terminology can be presented for users rather than for experts. via Self-assessment: not so taxing after all. from the Simplification Centre UK’s Blog: Self-assessment: not so taxing after … Read moreTax Form self-assessment designs
