Research

Background Reading & Research

We also have assembled background readings, research, and work about how people understand legal notices & what has been tried as means of communicating better. Please send along any further recommended readings!
Behavioral insights for online TOS, disclosures, and policies
Here's a report from the OECD on how to leverage behavioral insights for better complex ...
How to Make Privacy Policies both GDPR-Compliant and Usable by Karen Renaud and Lynsay Shephered
A 2018 piece describes some new strategies, using usability-oriented design, to present privacy policies in ...
Empowering Investors with Social Annotation When Saving for Retirement by Junius Gunaratne, Jeremy Burke, and Oded Nov
Another article documenting new ways to improve people's financial decision-making, from Junius Gunaratne, Jeremy Burke, ...
Using Interactive “Nutrition Labels” for Financial Products, by Junius Gunaratne and Oded Nov
Another interesting academic study of new interventions to increase understanding: from New York University professors Junius ...
What’s Wrong with Online Privacy Policies? a linguistic analysis of dark patterns by Irene Pollach
Irene Pollach has a short article from September 2007, Communications of the ACM, that analyzes ...
Making Online Privacy Make Sense by Ilana Westerman
UX Magazine has a piece by Ilana Westerman, Making Online Privacy Make Sense, that discusses ...
Terms And Conditions Are The Biggest Lie Of Our Industry, an article from TechCrunch
Natasha Lomas & Romain Dillet wrote a small diatribe against the culture of Terms and ...
Beware the Fine Print: NYTimes investigations into arbitration clauses
The New York Times has begun a series of investigative pieces and media clips on ...
Smarter Information, Smarter Consumers from HBR
via Smarter Information, Smarter Consumers - HBR. As policy makers turn their attention to the private ...
Terms of Service: Didn’t Read? Might Not Be a Problem If It’s Browsewrap
Terms of Service: Didn’t Read? Might Not Be a Problem If It’s Browsewrap | Berkeley ...
Data Privacy ‘Nutrition Labels’ for Web Users Slow to Catch On
In eWeek, Robert Lemos wrote an article in September 2014, on Data Privacy 'Nutrition Labels' ...
A Nutrition Label for Privacy
A Nutrition Label for Privacy is an academic study by Patrick Kelley, Joanna Bresee, Lorrie ...
Taking Information Seriously: Misrepresentation and Nondisclosure in Contract Law and Elsewhere by Richard Craswell
Taking Information Seriously: Misrepresentation and Nondisclosure in Contract Law and Elsewhere by Richard Craswell :: ...
Visualizing the Law by Adam L. Rosman
Here is a law article from last year, by lawyer Adam L. Rosman, about how ...
Testing your visual designs
Here is one testing model to see if your designs are successful: 1. Define one or ...
Blind Consent: notice & click-through-agreements
Here's a legal journal article, Blind Consent? A Social Psychological Investigation of Non-Readership of Click-Through Agreements, on ...
TOS Redesign study
The Center for Media Design at Ball State University published a short paper on iTunes ...
Mobile Financial Communications & New Disclosure Paradigms
Visual Law: What Lawyers Need to Learn from Information Designers
Visual Law: What Lawyers Need to Learn from Information Designers by Helena Haapio and Stefania Passera on ...
Studying the Impact of Privacy Information on Online Purchase Decisions
Here is a short CHI paper from researchers at Carnegie Mellon about how users use ...
Ryan Calo: Are Online Privacy Policies Effective?
Here's a talk Ryan Calo gave at Stanford comparing different styles of notice & analyzing ...
Consumer Comprehension of Financial Privacy Notices
via Consumer Comprehension of Financial Privacy Notices - s70907-21-levy.pdf. This report describes the results of ...
Against Notice Skepticism In Privacy (And Elsewhere) by Ryan Calo
via Against Notice Skepticism In Privacy (And Elsewhere) by Ryan Calo :: SSRN. What follows is ...
Code, Nudge, or Notice? by Ryan Calo
Laws can be hard to pass and easy to ignore. Regulators are increasingly turning to ...

Initiatives

Who are the groups that are working on the challenge of presenting complex legal information in usable, comprehensible ways to lay people? We are gathering together profiles and links of these other initiatives.
Some ideas for making Privacy Policies More Simple and User-Friendly
Allen Brandt has an article, On Making Privacy Policies More Simple and User-Friendly, in the ...
PrivacyFix: Online Privacy Dashboard for social networks
PrivacyFix is a browser add-on that gives users a single dashboard to see their privacy ...
Know Privacy
Know Privacy is a project from UC Berkeley about users' expectations of privacy online, and ...
Know Privacy
From the Berkeley Know Privacy project, a set of icons to summarize privacy details: To analyze ...
AVG’s Short Privacy Notice
The online security company AVG announced it would be trying out a more mobile-friendly & ...
CUPS’ Nutrition Label Privacy Policy
CMU's CUPS lab has been prototyping Nutrition Labels for privacy. Here is one version: And another: And some ...
Bank Privacy site
The Bank Privacy site collects together financial institutions' privacy notices and allows the user to ...
ThinkData scenario-based legal info
ThinkData is a Data Protection and Transparency Awareness Service that presents legal information in a ...
TOSBack | The Terms-Of-Service Tracker
TOSBack | The Terms-Of-Service Tracker is a joint project from the EFF & ToS;DR (Terms ...
Privacy Illustrated drawings
A team from the CUPS made  Privacy Illustrated, a project having kids illustrate privacy for ...
Usable Privacy Policy Project
The Usable Privacy Policy Project is experimenting with how to make privacy more comprehensible, visual ...
Terms of Service; Didn’t Read
Terms of Service; Didn't Read.
FTC Mobile Privacy Report
From BlurryEdge Strategies' blog: FTC Recommends Best Practices for Mobile Privacy On February 1, 2013, the FTC ...
CyLab Usable Privacy and Security Lab (CUPS)
The CyLab Usable Privacy and Security Laboratory (CUPS) brings together researchers working on a diverse ...
Snapterms™ – Terms of Service, As a Service
Snapterms is a simple, fast and effective legal solution for your websites. Millions of websites lack ...
Privicons
via Background : Privicons.org. Recently there have been numerous approaches for simplifying privacy policies ...
Disconnect DB Privacy Icons
Disconnect DB. We developed the privacy icons in partnership with a Mozilla-led working group, the ...
Privacy Icons: Alpha Release, Mozilla & Aza Raskin
Earlier this year, Mozilla convened a privacy workshop that brought together some of the world’s ...

Bibliography for More Reading