What’s Wrong with Online Privacy Policies? a linguistic analysis of dark patterns by Irene Pollach

Irene Pollach has a short article from September 2007, Communications of the ACM, that analyzes how privacy policies fail to build credibility, trust, and good behavior. Pollach identifies failures in: – what the companies actually say, disclose, and describe in the policies, and – how the companies present this information through their communication style. She … Read moreWhat’s Wrong with Online Privacy Policies? a linguistic analysis of dark patterns by Irene Pollach

Making Online Privacy Make Sense by Ilana Westerman

UX Magazine has a piece by Ilana Westerman, Making Online Privacy Make Sense, that discusses how a better privacy design can build a bond between an organization and a person. Westerman highlights that legal terms around privacy are intangible, hard to grasp, and are often not valued until they are violated or lost. People don’t … Read moreMaking Online Privacy Make Sense by Ilana Westerman