Here are some clips from a wonderful report from US regulators/the Kleimann group about how best to convey tough, complex info to laypeople. Some of them are general to any kinds of communication — others specific to web/desktop communication.
Here are some clips from a wonderful report from US regulators/the Kleimann group about how best to convey tough, complex info to laypeople. Some of them are general to any kinds of communication — others specific to web/desktop communication.