terms and conditions – Legal Communication Design

Behavioral insights for online TOS, disclosures, and policies

May 23, 2019 by Margaret

Here’s a report from the OECD on how to leverage behavioral insights for better complex communication design. A short summary: Governments should be wary of exacerbating information overload when setting mandatory information requirements for businesses. Governments should also bear in mind the importance of form and context in developing such requirements. In particular, governments … Read moreBehavioral insights for online TOS, disclosures, and policies

YouTube’s terms of service through a jargon-free video explainer

November 13, 2015 by Margaret

In true YouTube style, a YouTube user has made a straightforward, image-rich explainer video of what the legal document says. It was made by Emily Murphy for a course, and provides a rich set of scenarios and examples along with a rundown of the key clauses.

Terms And Conditions Are The Biggest Lie Of Our Industry, an article from TechCrunch

November 6, 2015November 6, 2015 by Margaret

Natasha Lomas & Romain Dillet wrote a small diatribe against the culture of Terms and Conditions legalese and fine print that currently pervades online business-to-consumer contracts. The main indictments: They are written to be unreadable They have not been written for the digital environment, they’ve just been taken from the offline standard & pasted onto … Read moreTerms And Conditions Are The Biggest Lie Of Our Industry, an article from TechCrunch

Terms & Conditions Change-Tracker

November 6, 2015 by Margaret

The project Terminos y Condiciones from Mallorca Spain is experimenting with new ways to help people stay on top of the terms and conditions they agree to when they use products online & elsewhere. They’ve built a tool that lets you keep track of any changes in companies’ policies. Here’s an article from TechCrunch that … Read moreTerms & Conditions Change-Tracker