Another pattern to borrow from in designing online legal services — this one from car buying. This series of interfaces could be useful in matching a customer to the right legal provider (which lawyer fits your needs?) or the right legal process (which legal path should you be pursuing?).
Volkswagen stages the big decision process of ‘what car should I buy, with what features’ into a staged, function by function process. Each smaller choice gets its own screen. And each choice has a nicely interactive & visual tool. Could this kind of staged decision making pattern be used in legal services — for helping a user make a complex choice?