The government’s Usability team has a profile of one of the most common and well-verified measures of a tech system’s usability, the System Usability Scale (SUS).
It’s a 10-question scale, that has an easy 5 option multiple choice for each question. Tallying up the score is more complex, but the site walks you through. The 10 questions are as follows.
- I think that I would like to use this system frequently.
- I found the system unnecessarily complex.
- I thought the system was easy to use.
- I think that I would need the support of a technical person to be able to use this system.
- I found the various functions in this system were well integrated.
- I thought there was too much inconsistency in this system.
- I would imagine that most people would learn to use this system very quickly.
- I found the system very cumbersome to use.
- I felt very confident using the system.
- I needed to learn a lot of things before I could get going with this system.