Use the System Usability Scale to measure the quality of your tech

MargaretLegal Product Design, User Research ToolsLeave a Comment

The government’s Usability team has a profile of one of the most common and well-verified measures of a tech system’s usability, the System Usability Scale (SUS).

It’s a 10-question scale, that has an easy 5 option multiple choice for each question. Tallying up the score is more complex, but the site walks you through. The 10 questions are as follows.

  1. I think that I would like to use this system frequently.
  2. I found the system unnecessarily complex.
  3. I thought the system was easy to use.
  4. I think that I would need the support of a technical person to be able to use this system.
  5. I found the various functions in this system were well integrated.
  6. I thought there was too much inconsistency in this system.
  7. I would imagine that most people would learn to use this system very quickly.
  8. I found the system very cumbersome to use.
  9. I felt very confident using the system.
  10. I needed to learn a lot of things before I could get going with this system.

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